This Privacy Policy describes how Elvoria, a brand owned and operated by Avika Prints (“we”, “our”, “us”), collects, uses, stores, processes, and protects user information when you access or make a purchase from www.elvoria.in.

By using this website, you agree to the terms of this Privacy Policy, including all legal provisions contained herein.

1. OWNERSHIP & SCOPE

The website www.elvoria.in is owned and operated by Avika Prints. All data collected through this website is controlled and processed by Avika Prints.

This policy applies to all users including browsers, customers, and any individual interacting with the website.

2. INFORMATION WE COLLECT

We collect personal and transactional data to enable order processing and service delivery.

Information You Provide

When you place an order or interact with the website, we may collect:

• Full name
• Phone number
• Email address
• Billing and shipping address
• Order details and preferences

This information is provided voluntarily by you. However, failure to provide accurate data may result in inability to process your order.

Automatically Collected Information

When you access the website, certain information may be collected automatically, including:

• IP address
• Browser type and device details
• Pages visited and interaction data

This data is collected through cookies and tracking technologies.

3. PURPOSE OF DATA COLLECTION

Your data is collected and used strictly for legitimate business purposes, including:

• Processing and fulfilling orders
• Shipping and delivery coordination
• Customer support and communication
• Fraud prevention and security monitoring
• Internal analytics and performance improvement
• Marketing communication (where applicable)

By using our website, you consent to such use of your information.

4. DATA SHARING & DISCLOSURE

We do not sell or rent your personal data to third parties.

However, your information may be shared with trusted service providers strictly for operational purposes, including:

• Payment gateway providers for secure transactions
• Logistics partners for order delivery
• Analytics and marketing tools for performance tracking

These third parties operate independently, and while we ensure reasonable safeguards, we are not responsible for their internal data handling practices beyond our control.

We may also disclose information if required by law or legal process.

5. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance user experience, monitor performance, and support marketing efforts.

Cookies help us:

• Understand user behavior
• Improve website functionality
• Provide relevant advertisements

Third-party services such as analytics and advertising platforms may also place cookies on your device.

By continuing to use the website, you consent to the use of cookies. You may disable cookies through browser settings; however, certain features of the website may not function properly.

6. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no digital system is completely secure. By using the website, you acknowledge and accept the inherent risks associated with online data transmission and storage.

7. USER RESPONSIBILITY & PRODUCT DISCLAIMER

You are solely responsible for ensuring that the information provided by you is accurate and complete.

All products sold under Elvoria are to be used at the user’s own discretion and risk. For products such as essential oils, fragrance oils, candles, and personal care items:

• Patch testing is strongly recommended before use
• Products must be used strictly as intended
• Improper usage, dilution errors, or unsafe handling may result in adverse outcomes

Avika Prints shall not be liable for:

• Allergic reactions
• Skin sensitivity or irritation
• Misuse or improper application
• Failure to follow usage guidelines

No medical or therapeutic claims are made unless explicitly stated.

8. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law:

Avika Prints shall not be liable for any indirect, incidental, or consequential damages arising from:

• Use or misuse of products
• Website usage or downtime
• Data breaches beyond reasonable control
• Delays or failures caused by third parties

In all cases, total liability shall be strictly limited to the amount paid for the specific product or service.

9. INDEMNIFICATION

By using this website, you agree to indemnify, defend, and hold harmless Avika Prints, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from:

• Misuse of products
• Violation of this Privacy Policy or other terms
• Submission of false or misleading information
• Any action that results in harm to third parties

This obligation shall continue even after cessation of website usage.

10. FORCE MAJEURE

We shall not be held liable for any delay or failure in performance due to events beyond reasonable control, including but not limited to:

• Natural disasters
• Pandemic or health emergencies
• Government actions or restrictions
• Logistics or supply chain disruptions

During such events, obligations may be delayed or suspended without liability.

11. DATA RETENTION

We retain your information only for as long as necessary to:

• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Certain data may be retained even after account closure where required by law or operational necessity.

12. GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by the laws of India.

Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of courts located in Gautam Buddha Nagar, Uttar Pradesh.

13. GRIEVANCE REDRESSAL

If you have any concerns regarding your data or this policy, you may contact:

• Support: care@elvoria.in
• Alternate Support: care@damiante.com
• Grievance Officer: ceo@avikaprints.com

We will make reasonable efforts to address your concerns within an appropriate timeframe.

14. RIGHTS OF THE COMPANY

Avika Prints reserves the absolute right to:

• Refuse service to any user
• Cancel orders or restrict access without notice
• Modify or update this Privacy Policy at any time

Continued use of the website constitutes acceptance of any updates.

15. INTERNATIONAL USERS & GDPR

For users accessing the website from outside India, including the European Union:

• Your data may be transferred and processed in India
• You may request access, correction, or deletion of your data

However, certain data may be retained where required for legal, contractual, or operational purposes.

16. CONSENT

By using www.elvoria.in, you confirm that:

• You have read and understood this Privacy Policy
• You agree to all terms, including legal provisions
• You consent to the collection and use of your information as described