This Terms of Services (“Agreement”) constitutes a legally binding agreement between you (“User”, “Customer”, “you”) and Avika Prints (“Company”, “we”, “us”, “our”), the owner and operator of www.elvoria.in and the brand Elvoria and Elvoria by Damiante.

By accessing, browsing, registering, or placing an order on this website, you acknowledge that you have read, understood, and agreed to be bound by this Agreement, along with all associated policies including Privacy Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy.

If you do not agree with any part of this Agreement, you must immediately discontinue use of the website.

1. LEGAL STATUS & OWNERSHIP

Elvoria and Elvoria by Damiante are registered trademarks owned by Avika Prints. All rights, title, and interest in the website, products, designs, branding, content, and materials are exclusively owned and controlled by Avika Prints.

No part of the website or its content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent.

Any unauthorized use shall constitute a violation of intellectual property laws and may result in legal action.

2. NATURE OF PLATFORM & SERVICES

The website functions as an online commercial platform offering products including, but not limited to:

• Fragrance oils and essential oils
• Candles (including Elvoria by Damiante range)
• Diffusers and fragrance accessories
• DIY kits
• Personal care products such as loofah and underarm pads

The website does not provide medical advice, therapeutic claims, or guaranteed outcomes. All products are offered for general consumer use subject to proper handling and precautions.

3. ELIGIBILITY & USER REPRESENTATIONS

By using this website, you represent and warrant that:

• You are legally capable of entering into binding contracts
• You are at least 18 years of age or using the website under supervision
• All information provided by you is accurate, complete, and up to date

Any misrepresentation may result in cancellation of orders, restriction of access, or legal consequences.

4. PERMITTED USE & RESTRICTIONS

You are granted a limited, revocable, non-exclusive right to access and use the website strictly for lawful purposes.

You expressly agree not to:

• Use the website for fraudulent, unlawful, or deceptive activities
• Attempt unauthorized access to servers, databases, or systems
• Interfere with website functionality, security, or performance
• Use automated tools (bots, scraping tools) without authorization
• Copy, reproduce, or commercially exploit any content

Violation of these restrictions may result in immediate termination of access and further legal action.

5. USER ACCOUNT & DATA RESPONSIBILITY

Where account creation is enabled, you are responsible for:

• Maintaining confidentiality of login credentials
• All activities conducted under your account
• Providing accurate shipping and contact details

The Company shall not be responsible for losses arising due to unauthorized access or incorrect information provided by you.

6. PRODUCT DESCRIPTION, VARIATION & LIMITATION

All products are described to the best of our ability; however:

• Fragrance intensity may vary due to batch differences
• Colors and appearance may differ due to lighting, display screens, and production
• DIY kit outcomes depend on user skill and handling
• Natural or handmade products may exhibit inherent variation

Such variations are normal and do not qualify as defects, damages, or grounds for return.

7. PRODUCT USAGE, SAFETY & DISCLAIMER

You expressly acknowledge and agree that:

• Essential oils and fragrance oils may require dilution before use
• Direct or improper application may cause irritation or adverse effects
• Patch testing is strongly recommended prior to use
• Products must be stored and handled as per instructions

You further agree that:

• Products are used entirely at your own risk
• The Company shall not be responsible for allergic reactions, sensitivities, or misuse
• No medical, therapeutic, or guaranteed results are promised

Failure to follow instructions voids any claim.

8. ORDER PLACEMENT & ACCEPTANCE

All orders placed on the website are subject to acceptance and availability.

The Company reserves the absolute right to:

• Accept or reject any order without assigning reason
• Cancel orders due to pricing errors, stock issues, or operational constraints
• Reject or cancel suspicious or fraudulent transactions

Order confirmation does not constitute final acceptance.

9. PRICING, PAYMENT & ERRORS

• All prices are subject to change without prior notice
• Payment must be completed before order processing
• In case of pricing or listing errors, the Company reserves the right to cancel the order

Any refund issued in such cases shall not attract additional liability.

10. SHIPPING, RETURNS & CANCELLATIONS

All matters related to shipping, returns, refunds, and cancellations are governed by separate policies available on the website.

By placing an order, you confirm that you have read and accepted these policies, including:

• Limited cancellation window
• Strict return eligibility
• Mandatory unboxing proof requirement
• Non-returnable categories

11. THIRD-PARTY SERVICES

The website may use third-party service providers including payment gateways, logistics partners, and analytics tools.

You acknowledge that:

• These services operate independently
• The Company is not responsible for their performance, delays, or failures beyond reasonable control

12. WEBSITE AVAILABILITY & TECHNICAL LIMITATIONS

The website is provided on an “as available” basis.

We do not guarantee:

• Continuous availability
• Error-free operation
• Compatibility with all devices

We shall not be liable for any losses arising due to downtime, technical issues, or interruptions.

13. DISCLAIMER OF WARRANTIES

All products and services are provided without warranties of any kind, express or implied.

We do not guarantee:

• Specific results or performance
• Suitability for individual preferences
• Accuracy or completeness of content

Use of the website and products is entirely at your own risk.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

• The Company shall not be liable for indirect, incidental, or consequential damages
• This includes loss of profit, business interruption, reputational harm, or data loss

In all cases, total liability shall not exceed the amount paid for the product.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company from any claims, damages, liabilities, or expenses arising from:

• Misuse of products
• Violation of these Terms
• Incorrect or misleading information provided by you
• Any act causing harm to third parties

16. FORCE MAJEURE

The Company shall not be liable for any delay or failure in performance due to events beyond its control, including:

• Natural disasters
• Pandemics
• Government restrictions
• Logistics or supply chain disruptions

17. RIGHT TO REFUSE SERVICE & TERMINATION

The Company reserves the absolute right to:

• Refuse service to any user
• Cancel orders without explanation
• Suspend or terminate user accounts
• Restrict website access

Such actions shall not create any liability.

18. POLICY UPDATES & MODIFICATIONS

We reserve the right to modify, update, or replace any part of this Agreement at any time without prior notice.

Continued use of the website constitutes acceptance of updated Terms.

19. GOVERNING LAW & JURISDICTION

This Agreement shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts located in Gautam Buddha Nagar, Uttar Pradesh.

20. CONTACT & GRIEVANCE

For any queries or complaints:

• Support: care@elvoria.in
• Alternate Support: care@damiante.com
• Grievance Officer: ceo@avikaprints.com

We will make reasonable efforts to respond within appropriate timelines.

21. ENTIRE AGREEMENT

This Agreement, along with all related policies, constitutes the entire understanding between the user and the Company.

No waiver or failure to enforce any provision shall be deemed a waiver of future enforcement.