This Shipping Policy governs all orders placed through www.elvoria.in. The website is owned and operated by Avika Prints. By placing an order, you agree to the terms outlined below.

Given the nature of products such as fragrance oils, essential oils, candles, personal care items, and DIY kits, shipping timelines and handling processes may vary depending on product type, order volume, and operational factors.

1. ORDER PROCESSING

All orders are processed only after successful payment confirmation.

Once an order is placed:

• It undergoes verification
• Product is prepared, packed, and labeled
• Shipping is initiated through third-party logistics partners

Orders are processed only on working days (excluding Sundays and public holidays).

2. DISPATCH TIMELINE

Standard Products

Orders are generally dispatched within 24 to 48 hours from confirmation, subject to stock availability and operational conditions.

Bulk / High-Volume Orders

Orders involving larger quantities or special packaging may require additional time for preparation. Dispatch timelines for such orders will depend on:

• Order size
• Packaging requirements
• Inventory availability

Such timelines may be communicated separately where applicable.

3. SHIPPING PARTNERS

Orders are shipped via third-party logistics providers, including aggregators like Shiprocket and their network of courier partners.

Selection of courier service is at the sole discretion of Elvoria (Avika Prints), based on serviceability, efficiency, and operational feasibility.

We do not guarantee shipment through any specific courier partner requested by the customer.

4. DELIVERY TIMELINES

Within India

Estimated delivery time ranges between 3 to 10 business days, depending on the delivery location, courier performance, and external conditions.

International Orders

Estimated delivery time ranges between 7 to 30 business days, subject to:

• Destination country
• Customs clearance procedures
• International logistics constraints

These timelines are indicative and not guaranteed.

5. SHIPPING CHARGES

Shipping charges are determined based on:

• Product type
• Order quantity
• Delivery location

Some products may qualify for free shipping, while others may incur additional charges. Final shipping cost (if applicable) will be displayed at checkout or communicated before order confirmation.

Customers agree to bear applicable shipping charges where specified.

6. RISK TRANSFER & LIABILITY

Once the order is dispatched and handed over to the courier partner:

• Ownership and risk transfer to the customer
• Elvoria (Avika Prints) shall not be held liable for:
  • Delays caused by courier services
  • Loss, theft, or damage during transit
  • Delivery issues arising from incorrect address or contact details provided by the customer

Customers are responsible for ensuring accurate shipping information at the time of order placement.

7. DELIVERY ATTEMPTS & FAILED DELIVERY (RTO)

Courier partners will attempt delivery as per their standard procedures.

In case of delivery failure due to:

• Customer unavailability
• Incorrect address
• Refusal to accept delivery

The shipment may be returned to origin (RTO).

In such cases:

• Re-shipping charges must be borne by the customer
• No refund will be issued for failed deliveries caused by customer-side issues

8. DELAYS & UNFORESEEN CIRCUMSTANCES

Delivery timelines are estimates and may be affected by factors beyond our control, including:

• Weather conditions
• Logistics disruptions
• Government restrictions
• Peak demand periods
• Customs delays (for international shipments)

Elvoria shall not be liable for delays arising from such circumstances.

9. INTERNATIONAL SHIPPING TERMS

For international orders:

• Customers are responsible for any applicable customs duties, taxes, or import charges
• These charges are determined by destination country authorities and are not controlled by us
• Delays due to customs clearance are beyond our responsibility

Failure to pay applicable duties may result in shipment return or disposal without refund.

10. PARTIAL SHIPMENTS

For multi-item or bulk orders, items may be shipped separately based on availability.

Customers agree to accept partial deliveries without dispute.

11. ORDER TRACKING

Once dispatched, tracking details will be shared via email or SMS.

Customers are responsible for:

• Monitoring shipment status
• Coordinating with courier partners if required

12. DELIVERY CONFIRMATION

Once the courier marks the shipment as delivered:

• It shall be considered successfully completed
• Any claims regarding non-receipt must be raised promptly with supporting evidence

13. DAMAGED OR TAMPERED PACKAGES

If a package appears damaged or tampered at the time of delivery:

• The customer must record an unboxing video
• Follow the Return & Refund Policy for claims

Without valid proof, claims will not be accepted.

14. ADDRESS & CONTACT RESPONSIBILITY

Customers must ensure that all shipping details are correct and complete.

Elvoria shall not be responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete information provided by the customer.

15. SELLER RIGHTS

Elvoria (Avika Prints) reserves the right to:

• Refuse or cancel shipment of any order
• Change shipping partners without prior notice
• Modify shipping timelines and charges at any time
• Hold or delay shipments for verification or compliance reasons

16. POLICY MODIFICATIONS

This Shipping Policy may be updated or revised at any time without prior notice.

Continued use of the website constitutes acceptance of the updated policy.

🔒 IMPORTANT NOTE (RECOMMENDED FOR CHECKOUT)

“Shipping timelines are estimates. Once dispatched, Elvoria is not responsible for courier delays or transit-related issues.”