This Return & Refund Policy governs all purchases made through www.elvoria.in. The website is owned and operated by Avika Prints. By placing an order, you agree to the terms outlined below.

Due to the nature of products such as fragrance oils, essential oils, candles, personal care items, and DIY kits, returns are strictly limited to prevent misuse, contamination, and operational loss.

1. POLICY FRAMEWORK

All products undergo quality checks before dispatch. However, in rare cases where issues occur, returns or replacements may be considered strictly under the conditions defined in this policy.

Return or refund is not an automatic entitlement and is granted only upon verification and approval.

2. ELIGIBLE CASES FOR RETURN / REPLACEMENT

A return or replacement request may be considered only under the following circumstances:

• The product received is physically damaged during transit, or
• An incorrect product has been delivered

No other cases shall qualify for return or refund unless explicitly approved.

3. MANDATORY PROOF REQUIREMENT (STRICT)

To initiate any claim, the customer must provide:

• A complete unboxing video, recorded from the moment the sealed package is opened
• The video must be continuous, without cuts, edits, or interruptions
• Clear supporting images highlighting the issue

The unboxing video must clearly show:

• The sealed outer package
• Opening of the package
• Condition of the product upon arrival

Failure to provide valid and verifiable proof will result in immediate rejection of the claim without further review.

4. CLAIM TIMEFRAME

• All return or replacement requests must be raised within 7 days of delivery
• Requests submitted after this period will not be considered under any circumstances

5. NON-RETURNABLE & NON-REFUNDABLE ITEMS

The following products are strictly non-returnable and non-refundable due to hygiene, safety, and product integrity concerns:

• Essential oils and fragrance oils (especially if opened or used)
• Candles (used or partially used)
• DIY kits once opened or used
• Personal hygiene products (including loofah, underarm pads, or similar items)
• Any product showing signs of use, tampering, or contamination

Additionally:

• Minor variations in fragrance, color, or appearance are not considered defects
• Personal preference dissatisfaction is not a valid reason for return

6. CONDITIONS FOR APPROVED RETURNS

If a return is approved:

• The product must be returned in original packaging
• All labels, seals, and accessories must be intact
• The product must not be intentionally damaged or mishandled

Failure to meet these conditions may result in rejection of the return.

7. REPLACEMENT POLICY

Replacement is the primary resolution method.

Once the returned product is received and inspected:

• A replacement will be dispatched, subject to availability
• If the same product is unavailable, an alternative or suitable resolution may be offered

8. REFUND POLICY

Refunds are limited and conditional.

A refund will only be processed if:

• Replacement is not possible, or
• The issue cannot be resolved through replacement

Important Conditions:

• Refunds are not applicable for non-returnable items
• Refunds are not provided for dissatisfaction due to personal preferences

9. DEDUCTIONS ON REFUND

Approved refunds may be subject to deductions including:

• Shipping charges (both forward and return)
• Handling and processing fees
• Payment gateway charges

The final refundable amount will be determined at the sole discretion of Elvoria (Avika Prints).

10. RETURN SHIPPING RESPONSIBILITY

• In most cases, return shipping cost is borne by the customer
• If the issue is verified as a seller-side error, return logistics may be arranged or reimbursed at our discretion

11. INSPECTION & APPROVAL

All returned products will undergo a detailed inspection.

Approval for replacement or refund will be based on:

• Validity of proof submitted
• Condition of the returned product
• Compliance with this policy

The decision of Elvoria (Avika Prints) shall be final and binding.

12. PRODUCT USAGE DISCLAIMER

Due to the nature of fragrance and personal care products:

• Patch testing is recommended before use
• Sensitivity to oils, fragrances, or materials may vary from person to person

Elvoria shall not be responsible for:

• Allergic reactions
• Skin irritation or sensitivity
• Improper usage or application

13. LIMITATION OF LIABILITY

Elvoria (Avika Prints) shall not be liable for:

• Indirect or consequential damages
• Dissatisfaction based on personal preference
• Issues arising from misuse or improper handling

Total liability is limited to the purchase value of the product.

14. FRAUD & MISUSE PREVENTION

To protect against misuse:

• Repeated or suspicious claims may be rejected
• False or misleading claims may result in account restriction
• Abuse of this policy may lead to denial of future service

15. POLICY MODIFICATIONS

Elvoria (Avika Prints) reserves the right to update or modify this policy at any time without prior notice.

Continued use of the website constitutes acceptance of the revised policy.